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Dorma ES 250/400 PRO Error Codes & Troubleshooting Guide

Dorma ES 250/400 PRO Mounting Instructions & Error Codes

12. Information and Error Display

The information (In) and errors (E) are displayed on the 7-segment display on the DRIVE CUBE.

The information and errors can be read out using the Operator Service Interface or on a computer using the “TMS-Soft” software. The data is transmitted with RS232 via the RJ45 bushing on the control unit.

Troubleshooting Table

Display Meaning/Cause Troubleshooting/Possible Causes
In 01 Obstacle in opening direction
  • Remove obstacle
  • Check floor guide
  • Check toothed belt
  • Adjust obstacle detection and force limitation settings
  • Check mechanics and electronics of locking device/drive
In 02 Obstacle in closing direction See above
In 04 Maximum FST opening time exceeded
(ES 250/400 PRO FST only)
  • Check wiring
  • Check the DIP switch settings on the EM SIAK
  • Check the DIP switch settings on the CAN sensors
  • If applicable, replace SiAK extension module
  • If applicable, replace CAN sensors
In 09 Door weight too high
  • Check door weight
  • Check structure of the door system for stiffness
  • Repeat teach-in run
In 18 Output stage IC has overheated and switched itself off Check control unit for overheating
In 23 Lock alarm floor locks locked Check lock
In 24 Door lock sabotage detected Check door lock for sabotage/break-in
In 30 No power supply Check power supply
In 35 The emergency open button was pressed
(ES 250/400 PRO FST only)
Press the emergency open button again
In 36 The emergency stop button was pressed
(ES 250/400 PRO only)
Press the emergency stop button again
In 53 The toothed belt has jumped
  • Check toothed belt tension
  • Replace toothed belt if necessary
  • Carry out a teach-in run afterwards
In 60 Panic lock active Deactivate panic lock
In 61 Fire brigade function active Acknowledge fire brigade function
In 62 Synchronous operation not working
  • Check wiring
  • Check second operator for correct parametrization
In 63 Interlock mode not working
(ES 250/400 PRO only)
  • Check wiring
  • Check parametrization of the other door units
In 64 Fire protection closures Check fire alarm systems
In 67 Sabotage warning CAN key switch
  • Check CAN key switch for sabotage
  • Replace CAN key switch if necessary
In 68 Firmware download error Re-download firmware
In 89 Battery is charging Battery is not functional in the event of a power failure
In 97 Error I/O extension module
  • Reset the control unit
  • Check the wiring of the I/O extension module
  • Replace I/O extension module if necessary
In 99 Unknown CAN device detected Check the settings of all CAN devices (DIP switches) to check whether third-party hardware is connected, perform CAN reset if necessary
E0 00 Control unit is error-free -
E0 01 Door jammed in opening direction
  • Incorrect zeroing
  • Remove obstacle
  • Check floor guide
  • Check toothed belt
  • Adjust obstacle detection and force limitation settings
  • Check mechanics and electronics of locking device/drive
E0 02 Door jammed in closing direction
  • End stopper moved
  • Remove obstacle
  • Check floor guide
  • Check toothed belt
  • Adjust obstacle detection and force limitation settings
  • Check mechanics and electronics of locking device/drive
E0 03 Firmware versions do not match
(ES 250/400 PRO FST only)
  • Check firmware version and WN of the control unit
  • Update firmware if necessary
E0 04 Inside detector error
(ES 250/400 PRO FST only)
  • Check wiring
  • Check the DIP switch settings on the EM SIAK
  • Check the DIP switch settings on the CAN sensors
  • If applicable, replace SiAK extension module
  • If applicable, replace CAN sensors
E0 05 Device identifier incorrect
  • Perform network reset*
  • If the error occurs again, replace the control unit
E0 06 Emergency open button not detected
(on FIA locking device only)
  • Mount emergency open button (CAN)
  • Check emergency open button (CAN) if necessary
E0 07 24 V controller overvoltage/undervoltage
  • Perform network reset*
  • If the error occurs again, replace the control unit
E0 08 Ballast circuit
  • Perform network reset*
  • If the error occurs again, replace the control unit
E0 09 Teach-in run not completed Repeat teach-in run
E0 10 Drive
  • Check drive wiring
  • Replace drive or control unit
E0 12 High-side switch
  • Perform network reset*
  • Carrying out a teach-in run
  • If the error occurs again, replace the control unit
E0 13 Overcurrent
  • Check drive wiring
  • Replace drive or control unit if necessary
E0 14 Drive pulse pattern
  • Perform network reset*
  • If the error occurs again, replace the control unit
E0 16 Error in second drive half
(ES 250/400 PRO FST only)
  • Check battery voltage
  • Replace battery if necessary
E0 17 No drive undervoltage power supply Check power supply or power supply unit
E0 18 IC drive output stage Replace control unit
E0 19 Drive overvoltage
(ES 250/400 PRO FST only)
Check power supply or power supply unit
E0 20 Locking device test
(ES 250/400 PRO FST only)
  • Check control unit
  • Check function of the locking device contact using a measuring device
  • Check the function of the locking device
  • Replace control unit, locking device contact or locking device if necessary
E0 21 Unlock operator locking device
  • Locking device type adjusted correctly?
  • Locking device correctly adjusted mechanically?
  • Check wiring
E0 23 Lock alarm
  • Check lock
  • Door locked?
E0 24 Unlock door lock
  • Locking device type adjusted correctly?
  • Locking device correctly adjusted mechanically?
  • Check wiring
E0 31 Operating mode switch
  • Check wiring and function of the operating mode switch
  • Replace operating mode switch if necessary
E0 41 Sensor SCE 1
  • Check sensor wiring
  • Check sensor parameters
  • Replace sensor if necessary
E0 51 Hall effect sensor
  • Check drive wiring
  • Replace drive if necessary
E0 52 Door position incorrect
(ES 250/400 PRO FST only)
  • Perform network reset*
  • Carrying out a teach-in run
E0 53 Toothed belt
  • Incorrect zeroing
  • End stopper moved
  • Check toothed belt tension
  • Replace toothed belt if necessary
  • Carry out a teach-in run afterwards
E0 54 Zero point detection failed
  • Check sensors and teach in again if necessary
  • Perform network reset*
E0 69 Firmware update
  • Install firmware via Operator Service Interface
  • Replace control unit if necessary
E0 71 EEProm memory check failed
  • Select factory setting
  • Replace control unit if necessary
E0 72 Second shutdown path CPU 1 Replace control unit
E0 80 Charge battery
  • Checking the setting for battery operation
  • Is the battery connected correctly?
  • Is the battery sufficiently charged?
  • Measure battery voltage
  • Check wiring
  • Replace battery if necessary
E0 81 Battery undervoltage
  • Check wiring
  • Charge battery
  • Replace battery if necessary
E0 82 Battery overvoltage
  • Check battery charging voltage
  • Replace control unit if necessary
E0 83 Battery test run failed
(ES 250/400 PRO FST only)
  • Check battery
  • Replace battery if necessary
E0 84 Battery charging circuit Replace control unit if necessary
E0 85 Battery missing
  • Check battery
  • Check wiring
  • Replace battery if necessary
E0 86 Battery test failed
(ES 250/400 PRO only)
  • Check battery
  • Replace battery if necessary
E0 90 Communication logic
  • Perform network reset*
  • Carrying out a teach-in run
  • If the error occurs again, replace the control unit
E0 91 CAN BUS communication is disrupted
  • Check connectors and wiring of the CAN participants
  • Perform network reset*
  • If the error occurs again, perform a CAN reset
  • Check firmware version for latest version
  • Replace control unit or CAN participant
E0 92 Drive communication
  • Perform network reset*
  • Carrying out a teach-in run
  • If the error occurs again, replace the control unit
E0 93 CAN key switch
  • Check wiring and function of the key switch
  • Replace key switch if necessary
E0 94 Emergency stop button CAN
  • Check wiring and function of the CAN emergency stop button
  • Replace emergency stop button CAN if necessary
E0 95 Activation Safety EW module
  • Check plug connection
  • Perform network reset*
  • If error persists, replace EW module or control unit
E0 98 CAN emergency open button
  • Check wiring and function of the CAN emergency open button
  • Replace emergency open button CAN if necessary
E0 99 Unknown CAN device detected
  • Perform control unit reset
  • Perform CAN reset if this occurs repeatedly

Additional Procedures

*Perform Network Reset

  1. Switch off the power supply.
  2. Remove the battery (if present).
  3. Connect the battery (if present).
  4. Switch on the power supply.

13. Replace the battery

  1. Remove the battery from the battery holder on the underside of the DRIVE UNIT.
  2. Insert a new CR 1220 button cell battery into the battery holder.
  3. If the battery was replaced while the control unit was in a de-energized state, the real time clock must be reset via the OSI.
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