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GEZE DCU1 Automatic Door Troubleshooting & Fault Codes

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GEZE DCU1 / DCU1-NT Fault Messages & Troubleshooting Manual

6. Fault Messages

6.1 Keypad programme switch TPS / Display programme switch DPS

Display keypad programme switch Designation / Fault Display programme switch
––––– No operating voltage
–––xx Drive too hot 45, 46, 48, 75, 78
––x–x Position 26, x.x
––xx– SIS 13, 19
––xxx Motor 10, 11, 12, 71, 72
–x––x Activation longer than 4 min 35, 36, 37, 38, 39, 40
–x–xx Interlocking door system, vestibule 33
–xx–– Rechargeable battery 61
–xxx– Opening time too long 64
x–––x Alarm 07, 08, 32, 42, 44
x––xx DCU104 50
x–x–– SIO, BO 27, 29, 41
xx––– Mains power failure 03
xx––– Control 01, 02, 28, 47, 60, 63, 65, 70, 77, 79
xxx–– Locking 16, 17, 18, 51, 53
xxx–x Communication 15, 34, 54, 55

6.2 Mechanical programme switch MPS/MPS-ST

If a fault occurs in the system, this is indicated by the LED lighting up permanently.

Notify a service technician.

7. What to do if...? (Troubleshooting Guide)

Problem Cause Remedy
Door only opens and closes slowly Floor guide area dirty
  • Disconnect power supply (e.g. fuse provided by customer).
  • Clean floor guide area.
Obstruction in travel path Remove obstruction and check door leaf for ease of movement.
Closing safety sensor (SIS) interrupted or misaligned
  • Clean closing safety sensor (SIS) (photoelectric barrier).
  • Check settings of light curtain.
Door opens and closes constantly Obstruction in sliding path, e.g. stone in floor guide area
  • Disconnect power supply (e.g. fuse provided by customer).
  • Clear obstruction and clean floor guide area.
Light beams or reflections, e.g. reflective floor, drops of rain, plants / flower pots, posters/displays or similar in the scanned area of the movement detector Check detection area of movement detectors.
Misaligned movement detector Check detection area of movement detectors.
Door only opens a crack Obstruction in travel path Remove obstruction and check door leaf for ease of movement.
Door does not open Obstruction in travel path Remove obstruction and check door leaf for ease of movement.
Movement detector misaligned or defective (inside and/or outside) Check movement detector.
Mode of operation “Night/Locked”, “Off” Select a different mode of operation.
“Exit only” mode of operation Select “Automatic” mode of operation.
Floor locks are locked Unlock floor locks.
Lock M is locked Unlock hook bolt lock.
No mains voltage (e.g., power failure) See Chapter 5, No mains voltage
Fire alarm (SL-T30) See Section 4.5, Behaviour at fire alarm
Smoke alarm (SL-RD) See Section 4.6, Behaviour at fire alarm
Only for BO drives: Side panel is not latched in
(error messages 27, 29 and 41)
Side panel unlatched Latch the side panel in.
Door closes automatically Fire alarm (SL-T30) See Section 4.5, Behaviour at fire alarm
Smoke alarm (SL-RD) See Section 4.6, Behaviour at fire alarm
Door does not unlock or lock Locking defective
  • Unlock/lock the door manually: Check lock in the “Night/Locked” mode of operation.
  • If the locking is defective: Notify a service technician.
Door does not close Closing safety sensor (SIS) interrupted or misaligned
  • Clean the closing safety sensor (SIS).
  • Check settings of light curtain.
Obstruction in travel path Remove obstruction and check door leaf for ease of movement.
Movement detector triggers constantly Check movement detector.
“Hold open”, “Off” mode of operation Select a different mode of operation.
Programme switch cannot be operated Programme switch is blocked or defective
  • Activate key switch.
  • Enter password.
  • Request servicing if defective.
Fault messages displayed at programme switch Fault in the door system See Chapter 6, Fault messages.

Carry out a reset/delete the fault memory:
With keypad programme switch:
  • Use key to change to the mode of operation “Off” (see Chapter 4.1).
  • Press keys simultaneously for 1 s.
DPS with OFF key:
  • Set mode of operation “Off”.
  • Activate keys simultaneously for 1 s.
The fault memory is deleted.
Re-select mode of operation.
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