8 Action in case of faults
8.1 Fault indication
Various indications are given for an irregularity or fault depending on the control unit connected BDE-E or BDE-M.
When using a mechanical BDE (control toggle switch)
With the mechanical control unit it is not possible to display a detailed status signal. If a fault occurs (will be shown by the status signal on the side cover), please proceed according to section 8.2.
When using an electronic BDE-D - General
Any current operational faults in the drive system will be displayed in the Standard screen. If several faults are active, they will be numbered: e.g. Fault 1/2.
In case of an irregularity the display changes automatically from mode of operation level to error display. Every 2 seconds the backlight changes between normal / invers. Several errors can be displayed (e.g. 1/2 means: error no. 1 of total 2 errors).
After 10 seconds the telephone number of the responsible service centre is indicated alternating to the fault indication. The failure indication and the phone number change every 5 seconds, while the inverse flashing is remaining. The described sequence applies to all failures. However, previously the phone number must have been given by an authorised specialised person.
Information about the drive system, such as the software version, can be read out by pressing the key. After pressing this key once again, the phone number of the responsible service centre and the last appeared fault indication is displayed in the screen. If the fault message consists of several lines the first line will be displayed only.
Status signals with a "W" are warnings. For these the fault relay contact output is not connected. Elimination of the irregularity leading to the status signal is performed according to section 8.2.
A status can usually be deleted by pressing the key for 5 s (= Reset). This produces a new start in the control unit. If, however, the cause of the fault has not been eliminated, the status message will appear again if the fault occurs again.
8.2 Error elimination
The majority of faults can be eliminated by consulting the following table. If the fault cannot be eliminated even after working through the table, please contact the service centre. Please also contact the service centre directly when no recommended action is specified in the table.
| Status | Symptom, fault, door behaviour | Cause | Action (consult service if no recommended action) |
|---|---|---|---|
| 03 | Door remains open | Actuating device inside active longer than 60 s | |
| 05 | Door remains open | Actuating device outside active longer than 60 s | |
| 06 | Door does not unlock | Unlocking fault | |
| 23 | Control unit SLAVE defective | Reset by service fitter | |
| 25 | MASTER / SLAVE connection interrupted | Reset by service fitter | |
| 31 | Door stops | EMERGENCY STOP button operated | Release EMERGENCY STOP button |
| 37 | Door stops | Faulty motor current | |
| 38 | Door changes to manual control | Excess temperature motor | Wait until motor has cooled |
| 39 | Peripheral devices take too much power | Overload on +24 V supply | Reset by service fitter |
| 41 | Door stops | Motor 1 thermal sensor defective | Reset by service fitter |
| 43 | Door stops | Incremental transmitter defective | Reset by service fitter |
| 45 | Minimum hold-open time increased to 20 secs. | Motor current time product too large | Wait until motor has cooled |
| 46 | Door stops | Control unit defective | Reset by service fitter |
| 47 | Door remains closed | SIO sensor longer activ than 60 sec. | Remove obstacle from surveillance range of sensor |
| 50 | Door stops | Control unit defective | Reset by service fitter |
| 52 | No valid drive parameter | Initiate calibration run | |
| 53 | Door stops | Interruption motor | Reset by service fitter |
| 54 W | Door jolts possibly while opening | Calibration run | Initiate 1 opening cycle |
| 59 | Door stops | SIS sensor longer activ than 60 sec. | Remove obstacle from surveillance range of sensor |
| 60 | Door stops | Parameter memory defective | Reset by service fitter |
| 61 | Door remains open | Key operated contact active longer than 60 s | Release key contact |
| 62 W | Higher-order mode of operation present | Control unit BDE has no priority | Cancel higher-order mode of operation |
8.3 Detail description of status indications
General
A status can usually be deleted by pressing the key for 5 s (= Reset). This produces a new start in the control unit. If, however, the cause of the fault has not been eliminated, the status message will appear again if the fault occurs again.
The following list contains the causes of faults in decreasing possibility. The fault at the bottom of the list has the smallest probability to occur in the control unit STG.
- Status 3: AKI sensor active longer than 60 s
- Automatically reset if everything is in order, or by service fitter
- Status 5: AKA sensor active longer than 60 s
- Automatically reset if everything is in order, or by service fitter
- Status 6: Unlocking error
- Bolt possibly jammed. Reset by service fitter
- Status 9: “Opening” unsuccessful (after 4 collisions)
- Check the interlock / remove obstacle. Reset through service fitter
- Status 11: Faulty motor current
- Possibly faulty wiring in prefabricated cables. Replacement by service fitter
- Status 23: Slave control unit defective
- Replacement by service fitter
- Status 25: Slave connection (CAN) to Master interrupted
- Clear by service fitter
- Status 31: EMERGENCY STOP operated. Motor relay de-energises
- Reset by resetting the EMERGENCY STOP button
- Status 37: Motor current
- STG or ATE defective. Reset by service fitter
- Status 38: Overheat motor
- Manual control effective. Door leaves possibly too heavy, or too much friction. Reset by motor cooling down or by service fitter
- Status 39: Overload on + 24 V supply
- Too many external units possibly connected. Reset by service fitter
- Status 41: Motor – temperature sensor defective
- Motor possibly not connected, sensor in motor possibly defective or cable break in sensor lead. Reset by service fitter
- Status 43: Incremental encoder fault
- Input cable possibly not connected or cable break in the lead, motor possibly blocked. Reset by service fitter
- Status 45: Motor current – time product to high
- Motor relay de-energises. Manual control effective. Automatic reset by motor cooling or by service fitter
- Status 46: Control unit STG defective
- Includes the following individual faults: EPROM, RAM, Watchdog, Imax, ImaxT, difference on SHE-EXT. Reset by service fitter
- Status 47: SIO sensor active longer than 60 s
- Automatically reset if in order, or by service fitter
- Status 50: CPU2 is defective
- Reset by service fitter
- Status 51: Software version
- Software version of Master and Slave do not correspond to each other. Software update by service fitter
- Status 52: No running parameter
- Start calibration run
- Status 53: Interruption motor
- Possibly no connection to motor. Reset by service fitter
- Status 54: Calibration run
- Reset automatically
- Status 59: SIS sensor active longer than 60 s
- Automatically reset if in order, or by service fitter
- Status 60: Parameter memory (EEPROM) defective
- Change control unit. Reset by service fitter
- Status 61: SSK active longer than 60 s
- Automatically reset if in order, or by service fitter
- Status 62: BDE has no priority
- Because a higher-level signal is present. Automatically reset on release of BDE-button
- Status 72: Slave connection
- Master has no connection to Slave operator. Reset by service fitter
- Status 88: Difference parameter
- The common parameters of M/S operators do not correspond to each other. Reset by service fitter
- Status 89: Master connection
- Slave has no connection to master operator. Reset by service fitter
- Status 90: Railbeam active > 60 sec.
- Automatically reset if everything is in order, or by service fitter
- Status 91: Bodyguard active > 60 sec.
- Automatically reset if everything is in order, or by service fitter
- Status 92: STG relay defective
- Replacement by service fitter
- Status 93: Overvoltage 24 V (from 27V)
- Status 94: Spring calibration
- Automatic reset
- Status 95: Error in sense of rotation
- Status 96: EEPROM void
- Status 99: Operator rotates
- The grease in the gear will be dispersed. Automatic reset
- Status 105: Test brake
- Automatic reset
- Status 106: Brake defective
- Reset or reset by service fitter
- Status 107: SIS defective
- A safety sensor (with test input) in closing direction is defective. Reset by service fitter
- Status 108: SIO defective
- A safety sensor (with test input) in opening direction is defective. Reset by service fitter
- Status 109: Factory settings
- Status 110: No motor
- No motor detection during initialisation (motor temperature sensor). Check motor temperature sensor. Reset or reset by service fitter
A status number with a "W" is a warning !!