Troubleshooting Remedies
If the door is not functioning correctly, use the following guide to identify and resolve the issue. If the problem persists, please contact your ASSA ABLOY Entrance Systems representative.
Problem: The door does not open
Remedies:
- Change the setting of the program selector.
-
If the motor does not start:
- If a break-out unit (PSB) is installed, check that the door leaves and side screens are completely closed.
- Check the mains switch and fuse in the building.
- Unlock the mechanical locks.
-
If the motor starts but stops during opening:
- Clean the floor guide.
- Check for objects jammed under the door.
Problem: The door does not close
Remedies:
- Change the setting of the program selector.
- If presence sensor is installed: Check for and remove objects placed in the presence zone.
- Clean the floor guide.
- Check for objects jammed under the door.
Problem: The door moves slowly
Remedies:
- Prevent traffic using the door and allow it to do a complete opening and closing cycle with low speed.
- Reset the operator by pushing the AUTO-symbol on the mode selector and then push a narrow object on the globe of the logotype on the operator mode selector.
- Allow the operator to control the closed position without interruption.
Service and Maintenance
Service and adjustments performed by your ASSA ABLOY Entrance Systems-authorized representative will ensure safe and proper operation of your automatic door unit. Remember to keep the "Service Log Book" and "Site Acceptance Test and Risk Assessment" documents (PRA-0005) available.
Important: The table below shows the recommended interval in months for replacing parts during preventive maintenance. Contact your representative for more details.
Recommended Replacement Intervals (Months)
| Part | Part Number | High Traffic (>100 cycles/hr) |
Medium Traffic (<100 cycles/hr) |
Low Traffic (<10 cycles/hr) |
|---|---|---|---|---|
| Electrical emergency unit battery | 330000375 | 24 | 24 | 24 |
| Floor guide shoe (Standard) | 33830064 | 6 | 12 | 24 |
| Floor guide shoe (Felt padded) | 33831622 | 6 | 12 | 24 |
| Floor guide shoe (Break-out) | 830792 | 6 | 12 | 24 |
| Door carriage (Plastic wheels) | 330000381 | 12 | 24 | 36 |
| Door carriage (Steel wheels) | 330000382 | 12 | 24 | 36 |
| Door carriage (Anti-riser device) | 330000392 | 12 | 24 | 36 |
| Sliding track | 330000412 | 24 | 36 | 48 |
| Tooth belt | 331701406 | 24 | 36 | 60 |
Other Products from ASSA ABLOY Entrance Systems
- Door Systems
- Balance doors
- Air curtains
- Revolving doors
- Swing doors
- Automatic and manual activation units
- Services such as preventive maintenance and upgrade programs, emergency repairs, service advice, and door management