In the event of an irregularity or malfunction, different displays are shown depending on the control unit connected.
Display on the Control Unit (BDE-D)
- Status messages are displayed with status number and text.
- The display changes alternately from white to black.
- After 10 seconds, the telephone number of the relevant service center is alternately displayed.
Possible Troubleshooting
- Based on the status display some errors can sometimes be eliminated.
- If you are not sure, please contact the relevant service center.
- Before you call, write down the data displayed on the BDE-D. This information provides the technician with important informations for troubleshooting.
- If several status messages are active at the same time, they are numbered: e.g. error 1 / 2.
- Pressing the E-button permits to navigate from one error message to the next one.
Information Retrieval Example
| Which information? | Procedure | How displayed? (Example) |
|---|---|---|
| Status text and number | It is automatically displayed on the BDE-D | (Visual display on screen) |
| Software-Versions | Press the button on the BDE-D for 2 seconds (info) | (Visual display on screen) |
Resetting the Control Module
In some cases, the malfunction may be remedied by restarting the control unit. Please proceed as described below.
Safety Warning
Make sure that the drive cladding is closed and that nobody is obstructing the system or approaching it, thereby triggering an opening of the system.
- Press the reset button (or indicated button) for > 5 seconds.
- The system will indicate "No" then "Yes" (confirmation sequence).
- The system will reset.
- The first movement after a reset occurs at reduced speed.
If a fault is still displayed on the control unit after resetting, please contact our service centre, stating the error message.
Control Unit BDE-D Does Not React (Hardware Reset)
If the control panel does not react when the keys are pressed or if no message appears on the display, a reset of the control panel could eliminate the problem.
Procedure:
- Press E key for > 12 seconds.
- Display will show: Display without any message -> Connecting to control unit...
- Eventually: Connection has been established.
- After resetting, the control panel is again operational.
- If this is not the case, please inform our service center.